What we mean by service
To be fast, direct, reliable around the world.
This is the benchmark against which we assess our customer proximity, which is why we offer a comprehensive, internationally active network of sales subsidiaries , agencies and service branches. Wherever our customers are at work, we are there to offer efficient service , which does not stop us implementing an on-going program of improvements.
More speed, increased efficiency, and always that little bit nearer to our customers.
Alongside optimum product quality, we also offer our customers a comprehensive advisory and after-sales service. In-depth contact with endusers, machine builders and engineers also forms a vital constituent of our service package.
Recognizing problems and solving them. When user-specific questions crop up, Groz-Beckert is the name to turn to for expert advice. Analyses of the causes of needle wear using scanning electron microscope technology forms just as much a part of our service as advice about the optimum needles to be used for special applications.
Fast responses are part and parcel of our daily routine. To keep production running for our customers, we do everything in our power to ensure immediate, prompt execution of orders.
Our customers expect maximum availability. This is why we offer an internationally active sales network. Our comprehensive, decentrally organized warehousing system guarantees a rapid needle delivery service, also according to regional requirement criteria.
